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Neets Top 10 - Questions and Answers

  1. Device driver missing in database / not working / missing feature
  2. Unable to establish communication with a RS232 / LAN device
  3. Neets Control system not detected on USB
  4. Device drivers are missing after a Project Designer update
  5. Not able to access the setup UI on Amplifier 2:25 or Preamplifier
  6. No feedback coming from devices, control system not asking.
  7. Cannot get Neets Touch Panel to connect to Neets Controller
  8. UniForm stops responding during firmware update
  9. Feedback only works the first time.
  10. How do I insert a delay in a startup procedure?

 

1. Device driver availability / missing in database / not working / missing feature

The current list of device drivers can be found here:

List of device drivers created by Neets

If you would like to create or edit a driver yourself or get Neets to do it, have a look here for the procedure:

Neets Device Drivers in general

If you have found a problem with a device driver then write to support@neets.dk with a description of the error and if you have it, the updated driver file. 

 

2. Unable to establish communication with a RS232 / LAN device

We have some great articles available on how to troubleshoot. Here is our recommendations:

Troubleshooting RS232 signals

Live Monitoring

How to troubleshoot LAN connections on a control system

Using Docklight for troubleshooting

 

3. Neets Control system not detected on USB

If you experience that the Smiley doesn't show in the corner when you connect a Neets control system by USB, then have a look at the tips described in this article. 

Neets control system not detected on USB in Windows

 

4. Device drivers are missing after a Project Designer update

Some experience that after a fresh install or an update of Project Designer that the list of device drivers are incomplete or empty. Have a look at this article on how to fix this.

Where is all my devices after a fresh install of Project Designer?

 

5. Not able to access the setup UI on Amplifier 2:25 or Preamplifier

We experience that some are struggling to gain access to the setup UI on our amplifiers. Here are a few tips to get you up and running, but most importantly remember to use Internet Explorer. Other browsers won't work. 

Not able to access website via USB on amplifiers and control systems with GUI

How do I access the settings in the amplifiers?

 

6. No feedback coming from devices, control system not asking.

If you experience that the Neets control system is not asking for feedback, but you have implemented it, then it is probably because it is not connected to all LAN devices yet. The system will only start polling for feedback when it is successfully connected to all LAN devices.  

Check Live Monitoring where an overview is available which shows which devices are connected and which aren't.  

 

7. Cannot get Neets Touch Panel to connect to Neets Controller

Follow this article that shows the procedure of connecting a Neets Touch panel with a Neets controller. Touch panel should be in the same IP range as the Neets controller.

Getting started with the Neets Touch Panel

NOTE:  When using a fixed IP address on the touch panel you should fill out all of the fields including default gateway and DNS server. 

 

 

8. UniForm stops responding during firmware update

We have seen that in some cases when uploading a project to a UniForm over LAN, where it needs to perform a firmware update as well, that the upload stops. After a power cycle of the UniForm, it is no longer able to communicate with Project Designer. 

In case you experience this, please contact your local distributor.

 

9. Feedback only works the first time.

For starters. Please read this article that goes through the basics of feedback implementation in device drivers. When you experience that a feedback reply only works the first time after a reboot, then it is because you have only made one possible state in a feedback reply, like below:

mceclip1.png

A Neets control system reacts to state changes, and if there is only one state, it only changes to that one time and never goes away again until the system is rebooted. 

So in order to avoid this always make sure that the device can change between multiple states in a single feedback reply, like you see in the example below:

mceclip0.png

Add and rename more feedback replies in the top toolbar:

mceclip2.png

 

10. How do I insert a delay in a startup procedure?

When you have a bunch of AV devices as part of a system, and they need to be started up in a certain sequence, then you might need to add a delay somewhere to prevent it from starting up, before the other components are ready. 

In order to better understand how a Neets system works, it is key that you understand sequences. Read more about sequences here.

When inserting delays in a sequence it is important to understand that commands sent to multiple devices, then all the commands are not performed sequentially within the sequence.

As an example when a single button press (i.e. Power On), is controlling multiple projectors then the commands are sent to the 3 projectors nearly simultaneous. 

The way it works is that each device has it's own buffer. So if you are powering on 3x RS232 connected projectors from the same button, then the commands go to each device buffer, at the same time and is being sent as fast as the processor can send it out. 

If you wish to add a delay, you need to add it within each device sequence, like the example shown below. The first projector will power on 5 seconds after pressing the button, the next one 10 seconds after pressing the button and the last one 15 seconds.

mceclip0.png 

 

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