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How to report issues with Solvo?

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If you face an issue with Solvo here is an article to guide you how to report the issue so we can handle it in the most efficient way possible.

The way to report depends on which kind of problem you are facing

 

Hardware issues, USB issues or CEC issues (Neets)

Does the Solvo not power on when connected to power, is the USB 2.0 ports not working, or is the display connected to Solvo not powering on/off? Then you should reach out to your local distributor in your region or if you are eligible, then contact Neets support to help you find a solution. 

Before contacting support please study the below articles that might help you find a solution:

Troubleshooting Q&A

FAQ's - Solvo Audio Input/Output

Solvo - USB device not working

Using USB extenders with Solvo

Solvo and CEC information

How to read out CEC communication between Solvo and a display

 

Network and Display issues (DisplayLink)

For issues with no image on the display device, the resolution is not matching the screen or you are not able to duplicate the screen please take advantage of the support offering DisplayLink provides which is comprehensive with a large knowledge base, tips & tricks and troubleshooting tools available. 

DisplayLink Knowledge Base - Find it here

DisplayLink Tips & Tricks - Find it here

 

DisplayLink Support Tool for Windows and Mac

In the event that you have found an issue with the DisplayLink behavior on your machine, the best place to start is using the support tools provided for Windows and MacOS. The support tool checks for common issues and gathers up system information, useful to DisplayLink in diagnosing problems.

 

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Microsoft Windows™

   

A guide for using the tool and link to the latest release can be found on the below link:

DisplayLink Support Tool for Windows

 

     

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Apple macOS™

A guide for using the tool and link to the latest release can be found on the below link:

DisplayLink Support Tool for MacOS

 

 

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