If the Neets knowledge base did not answer your questions, there are other options, listed below:
Basically there are two ways of receiving physical support for Neets products and support and they are phone or email!
A general rule for receiving the best possible support, if you are working on a project, is to include the Neets Project Designer project file in the first mail you send to us.
If you are a local integrator in one of the 40+ countries, where we are present, please contact your local distributor to receive support in your local language. You can find the distributor from our interactive map right here: https://www.neets.dk/about-us/worldwide-distributors/
It is important for us that you contact the local distributors and never go directly to Neets. They all have a very talented crew trained to support the Neets product portfolio and software.
If you are a Danish customer (integrator), you are allowed to contact us directly on firstname.lastname@example.org or +45 75666099 (press 1 for support)
Support hours: Monday to Thursday from 8:00 until 16:00 (CET) and Friday 8:00 until 15:30 (CET)
If you are located in the US, you can also get direct support from our Danish office.
Please email us at email@example.com or, toll free number: +1 (844) 200-1997
Support hours: Monday - Friday 8AM – 2PM Eastern Time Zone
Countries without a distributor
We encourage you to start by contacting firstname.lastname@example.org in order to initiate a good business relationship.