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Device not detected on USB in Windows

When connecting to one of the products below via USB, or configuring an amplifier / switching relay, you might experience that they are not detected by Project Designer. 

Impera Sierra II

Impera Tango

Impera Alfa II

Impera Lima

Impera UniForm

Biamp AMP-D225H

Biamp PM4100

 

Neets SieRRa II

Neets TanGo

Neets AlFa II

Neets LiMa

Neets DelTa

Neets UniForm

Neets Amplifier 2:25

Neets Preamplifier

Neets Switching Relay-4

Neets Switching Relay-8

To solve this, please proceed to step 1. If no "Vcom" device is shown, and it is already listed as "Neets control systems VCOM driver" under Ports (COM & LPT), please proceed to step 2

 

NOTE: If you have a Windows user account without Administrator rights, see step 3 at the bottom of the article on how to install the drivers. 

 

1. Vcom driver method

Go to Windows Device Manager and look for a 'VCom' device that is not installed correctly:

Vcom_Error_1.jpg

Then right-click on the 'VCom' device, and select "Update driver"

Vcom_Error_2.jpg

Select "Search automatically for drivers"

Vcom_Error_3.jpg

Driver is now installed and it should get detected by Project Designer immediately.  

Vcom_Error_4.jpg

 

 

 

2. Reinstall the driver method

If the above didn't help or you already have the drivers installed and you still have no contact to the control system, go into device manager and delete all of the ports in the Ports (COM LPT) section.
Then, disconnect and reconnect the control system and wait for the driver to automatically install!

Device_manager.png

 

3. Install drivers without administrative rights. 

Open Device Manager by clicking WIN and typing “device” and press ENTER.

mceclip0.png

As a non-admin user, you will be warned that you need to be logged on as an administrator to make changes. Click OK to continue.

mceclip1.png

Find Other devices and double-click VCom.

mceclip2.png

Click Change settings. You will be presented with an administrator logon screen. Enter the administrator user and password.

mceclip3.png

Click Update Driver.

mceclip4.png

Click “Search automatically for drivers”.

mceclip5.png

 

Windows should find the Neets Control Systems VCOM driver. Click Close and close Device Manager.

mceclip6.png

 

Connection should succeed.

mceclip7.png

 

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