Knowledge Base
Search and find technical support

Neets control system not detected on USB in Windows

When connecting to one of the below products via USB  to a Neets control system or configuring a Neets Amplifier, you might experience that sometimes they are not detected by Project Designer. 

Neets SieRRa II

Neets TanGo

Neets AlFa II

Neets LiMa

Neets DelTa

Neets UniForm

Neets Amplifier 2:25

Neets Preamplifier

In order to solve this, please proceed to step 1. If no "Vcom" device is shown, and it is already listed as "Neets control systems VCOM driver" under Ports (COM & LPT), please proceed to step 2

 

1. Vcom driver method

Go to Windows Device Manager and look for a 'VCom' device that is not installed correctly:

Vcom_Error_1.jpg

Then right-click on the 'VCom' device, and select "Update driver"

Vcom_Error_2.jpg

Select "Search automatically for drivers"

Vcom_Error_3.jpg

Driver is now installed and it should get detected by Project Designer immediately.  

Vcom_Error_4.jpg

 

 

2. Reinstall the driver method

If the above didn't help or you already have the drivers installed and still no contact to the control system go into device manager and delete all of the ports in the Ports (COM LPT) section.
Then disconnect and reconnect the control system and wait for the driver to automatically install!

Device_manager.png

Was this article helpful?
3 out of 13 found this helpful